Technical Support

Website Audit

  • Once a year, the Stanford Domains IT department conducts an in-depth audit to phase out unused websites and wordpress materials. So, once a year, make sure to look out for an email asking you to confirm that you’re still using and maintaining your websites!

Troubleshooting cPanel

  • Because cPanel manages all the applications used by Stanford Domains, you are forced to accept and installall new upgrades and updates to the platform.

  • This means that you are responsible forupdating all the plugins used on your Wordpress website - some plugins may not be allowed on older templates. If you run into an issue with a specific feature,contact the Stanford Domains IT Department orCardinal Labs for technical support.

  • Your site must be compatible withPHP 8.1. This can mean that transferring/transitioning an older site to Stanford Domains can cause compatibility issues.

  • If you are locked out of your cPanel or forget your administrative password, contactCardinal Labs orStanford IT Department for assistance.

Rename Primary Domain

Unfortunately, renaming your primary domain is not supported by default. To rename it,contact university IT andsubmit a general support ticket at thislink. The process will involve deleting all files from your account under the original domain and creating a new domain with your desired name.

Transferring Ownership

  • If you graduate or wish to transfer ownership of your cPanel to another person,contact university ITfor administrative support. The process for transferring files and wordpress websites is very simple!

Transferring to a .stanford.edu address

If you so desire, you can transfer from a .su.domains address to an official, professional-looking.stanford.eduname!

  • The instructions for doing so are atthis link.

Once the university approves of your domain name, then a separate folder will appear in your cpanel file manager with the name[website_name_here].stanford.edu.

Still have questions?

  • Visitthis link for more technical information about custom domain hosting!